Customer Satisfaction Survey

1. Your Name:

Sample

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Kathy Hương

Amin Elmi

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bnm

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[more]

2. Your Email Address:

miachiu@hotmail.com

sample

asdf@asdf.com

kathy@yahoo.com

amin_shikh1@yahoo.com

PSKiRgaaPKCFfzgyAVk

bnm@yahoo.com

bSWdCqSLGJZ

x@yahoo.com

[more]

3. Your Phone Number:

sample
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314 333 3333
123-123-1234
+252-1-5578784
oiiRPJxdZMabh
123.000.5512
QMljDNOCeECtv
09945631153
0123456789
[more]

4. What is your age?

Sort:

63 - 70	2 ( 0% )
Over 76	3 ( 0% )
71 - 76	7 ( 1% )
51 - 56	10 ( 1% )
57 - 62	24 ( 3% )
37 - 42	25 ( 3% )
43 - 50	28 ( 3% )
31 - 36	34 ( 4% )
25 - 30	36 ( 4% )
18 - 24	37 ( 4% )
Under 18	632 ( 68% )
NA	97 ( 10% )

5. What is your gender?

Sort:

Female	82 ( 9% )
Male	733 ( 79% )
NA	114 ( 12% )

6. How long have you been a user of our products?

Sort:

More than 5 years	17 ( 2% )
3-5 years	42 ( 5% )
1-2 years	80 ( 9% )
Less than 1 year	684 ( 74% )
NA	108 ( 12% )

7. In your experience, has there been any change in the level of customer service quality since first becoming a WorldClass customer? Please indicate the change below:

Sort:

This was my first time speaking with a Customer Service Representative	15 ( 2% )
Lower quality	29 ( 3% )
Significantly worse	32 ( 3% )
About the same / similar	63 ( 7% )
Slightly improved	83 ( 9% )
Significantly better	594 ( 64% )
NA	115 ( 12% )

8. Please rate your satisfaction on the following statements, according to your experience with the Customer Service Representative who assisted you.

Sort:

My order was processed accurately.
Very Unsatisfied	627 ( 68% )
Unsatisfied	72 ( 8% )
Somewhat Satisfied	50 ( 5% )
Very Satisfied	48 ( 5% )
Extremely Satisfied	12 ( 1% )
NA	127 ( 14% )
When I had a question, the Customer Service Representative answered my questions promptly.
Very Unsatisfied	633 ( 68% )
Unsatisfied	53 ( 6% )
Somewhat Satisfied	55 ( 6% )
Very Satisfied	48 ( 5% )
Extremely Satisfied	9 ( 1% )
NA	138 ( 15% )
The Customer Service Representative was knowledgeable about our products.
Very Unsatisfied	630 ( 68% )
Unsatisfied	43 ( 5% )
Somewhat Satisfied	70 ( 8% )
Very Satisfied	44 ( 5% )
Extremely Satisfied	11 ( 1% )
NA	139 ( 15% )
The Customer Service Representative gave helpful suggestions regarding the details of my order and the products ordered.
Very Unsatisfied	635 ( 69% )
Unsatisfied	57 ( 6% )
Somewhat Satisfied	59 ( 6% )
Very Satisfied	48 ( 5% )
Extremely Satisfied	11 ( 1% )
NA	126 ( 14% )
The Customer Service Representative took the time necessary to answer my questions in a satisfactory manner.
Very Unsatisfied	635 ( 69% )
Unsatisfied	49 ( 5% )
Somewhat Satisfied	60 ( 6% )
Very Satisfied	47 ( 5% )
Extremely Satisfied	20 ( 2% )
NA	126 ( 14% )
When the Customer Service Representative did not know the answer to a question, he/she researched the answer and responded back to me in a timely manner.
Very Unsatisfied	636 ( 69% )
Unsatisfied	45 ( 5% )
Somewhat Satisfied	47 ( 5% )
Very Satisfied	60 ( 6% )
Extremely Satisfied	17 ( 2% )
NA	133 ( 14% )
When I made a change to my order, the change was processed quickly and correctly.
Very Unsatisfied	630 ( 68% )
Unsatisfied	51 ( 6% )
Somewhat Satisfied	57 ( 6% )
Very Satisfied	48 ( 5% )
Extremely Satisfied	14 ( 2% )
NA	140 ( 15% )
The Customer Service Representative maintained a positive attitude and professionalism at all times.
Very Unsatisfied	640 ( 69% )
Unsatisfied	53 ( 6% )
Somewhat Satisfied	43 ( 5% )
Very Satisfied	42 ( 5% )
Extremely Satisfied	17 ( 2% )
NA	147 ( 16% )
The Customer Service Representative demonstrated initiative and tenacity in resolving any problems encountered.
Very Unsatisfied	646 ( 70% )
Unsatisfied	39 ( 4% )
Somewhat Satisfied	47 ( 5% )
Very Satisfied	56 ( 6% )
Extremely Satisfied	20 ( 2% )
NA	137 ( 15% )

9. If you have any suggestions on how we could better serve you in the future, please provide your remarks below:

none

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lots of suggestions

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[more]