Customer Satisfaction Survey

1. Your Name:

Sample

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Kathy Hương

Amin Elmi

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bnm

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[more]

2. Your Email Address:

miachiu@hotmail.com

sample

asdf@asdf.com

kathy@yahoo.com

amin_shikh1@yahoo.com

PSKiRgaaPKCFfzgyAVk

bnm@yahoo.com

bSWdCqSLGJZ

x@yahoo.com

[more]

3. Your Phone Number:

sample
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314 333 3333
123-123-1234
+252-1-5578784
oiiRPJxdZMabh
123.000.5512
QMljDNOCeECtv
09945631153
0123456789
[more]

4. What is your age?

Sort:

Under 18	12 ( 7% )
18 - 24	20 ( 11% )
25 - 30	27 ( 15% )
31 - 36	19 ( 10% )
37 - 42	18 ( 10% )
43 - 50	19 ( 10% )
51 - 56	2 ( 1% )
57 - 62	21 ( 12% )
63 - 70	1 ( 1% )
71 - 76	5 ( 3% )
Over 76	3 ( 2% )
NA	35 ( 19% )

5. What is your gender?

Sort:

Male	83 ( 46% )
Female	54 ( 30% )
NA	45 ( 25% )

6. How long have you been a user of our products?

Sort:

Less than 1 year	43 ( 24% )
1-2 years	59 ( 32% )
3-5 years	31 ( 17% )
More than 5 years	6 ( 3% )
NA	43 ( 24% )

7. In your experience, has there been any change in the level of customer service quality since first becoming a WorldClass customer? Please indicate the change below:

Sort:

Significantly better	22 ( 12% )
Slightly improved	36 ( 20% )
About the same / similar	21 ( 12% )
Lower quality	22 ( 12% )
Significantly worse	27 ( 15% )
This was my first time speaking with a Customer Service Representative	8 ( 4% )
NA	46 ( 25% )

8. Please rate your satisfaction on the following statements, according to your experience with the Customer Service Representative who assisted you.

Sort:

My order was processed accurately.
Very Unsatisfied	37 ( 20% )
Unsatisfied	29 ( 16% )
Somewhat Satisfied	27 ( 15% )
Very Satisfied	34 ( 19% )
Extremely Satisfied	3 ( 2% )
NA	52 ( 29% )
When I had a question, the Customer Service Representative answered my questions promptly.
Very Unsatisfied	21 ( 12% )
Unsatisfied	37 ( 20% )
Somewhat Satisfied	34 ( 19% )
Very Satisfied	29 ( 16% )
Extremely Satisfied	3 ( 2% )
NA	58 ( 32% )
The Customer Service Representative was knowledgeable about our products.
Very Unsatisfied	16 ( 9% )
Unsatisfied	32 ( 18% )
Somewhat Satisfied	53 ( 29% )
Very Satisfied	21 ( 12% )
Extremely Satisfied	4 ( 2% )
NA	56 ( 31% )
The Customer Service Representative gave helpful suggestions regarding the details of my order and the products ordered.
Very Unsatisfied	19 ( 10% )
Unsatisfied	42 ( 23% )
Somewhat Satisfied	30 ( 16% )
Very Satisfied	34 ( 19% )
Extremely Satisfied	5 ( 3% )
NA	52 ( 29% )
The Customer Service Representative took the time necessary to answer my questions in a satisfactory manner.
Very Unsatisfied	15 ( 8% )
Unsatisfied	35 ( 19% )
Somewhat Satisfied	35 ( 19% )
Very Satisfied	31 ( 17% )
Extremely Satisfied	11 ( 6% )
NA	55 ( 30% )
When the Customer Service Representative did not know the answer to a question, he/she researched the answer and responded back to me in a timely manner.
Very Unsatisfied	15 ( 8% )
Unsatisfied	33 ( 18% )
Somewhat Satisfied	28 ( 15% )
Very Satisfied	40 ( 22% )
Extremely Satisfied	7 ( 4% )
NA	59 ( 32% )
When I made a change to my order, the change was processed quickly and correctly.
Very Unsatisfied	10 ( 5% )
Unsatisfied	41 ( 23% )
Somewhat Satisfied	33 ( 18% )
Very Satisfied	30 ( 16% )
Extremely Satisfied	6 ( 3% )
NA	62 ( 34% )
The Customer Service Representative maintained a positive attitude and professionalism at all times.
Very Unsatisfied	16 ( 9% )
Unsatisfied	42 ( 23% )
Somewhat Satisfied	26 ( 14% )
Very Satisfied	27 ( 15% )
Extremely Satisfied	6 ( 3% )
NA	65 ( 36% )
The Customer Service Representative demonstrated initiative and tenacity in resolving any problems encountered.
Very Unsatisfied	16 ( 9% )
Unsatisfied	25 ( 14% )
Somewhat Satisfied	28 ( 15% )
Very Satisfied	42 ( 23% )
Extremely Satisfied	8 ( 4% )
NA	63 ( 35% )

9. If you have any suggestions on how we could better serve you in the future, please provide your remarks below:

none

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lots of suggestions

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[more]